Thank you for shopping at NHGTY Shop (www.nhgtyshop.com). We are committed to providing you with the best shipping experience possible. Please review our shipping policy below:
Processing time
All orders are usually processed within 3 business days. Processing time does not include weekends and holidays. Once the order is processed, we will ship it according to the delivery method you choose.
Shipping Areas
Domestic Shipping: We provide delivery services to all states in the United States.
International Shipping: We currently support delivery to some international regions. Please refer to our International Shipping Policy for specific countries and regions that can be delivered.
Processing Time
Order Processing: All orders will be processed within business days (Monday to Friday). Generally, we will ship within 1-3 business days after receiving the order.
Special Cases: During promotional activities, peak periods or holidays, the processing time may be longer. We will try our best to complete the processing and ship in a timely manner in the shortest time.
Shipping Methods
Standard delivery: Usually takes 20-30 business days. Cost is based on order weight and delivery address.
Free delivery: We offer free standard delivery for orders over a certain amount. Please refer to our delivery policy for specific conditions.
Shipping Costs
Fee Calculation: Shipping costs are calculated based on the weight of the order, the shipping address, and the selected shipping method. All applicable shipping costs will be displayed during checkout.
International Shipping Costs: Shipping costs for international orders will be calculated based on the destination and package weight. You will see the final shipping costs during checkout.
Order Tracking
Tracking Information: Once your order is shipped, you will receive an email with a tracking number. You can use the tracking number to check the order status on our Order Tracking page or on the corresponding courier website.
Tracking Updates: Please note that it may take 24 hours for tracking information to be updated in the system.
Shipping Address
Accuracy: Please make sure to provide an accurate shipping address during checkout. We are not responsible for delays or losses caused by incorrect addresses.
Address Changes: If you need to change your shipping address, please contact our customer service as soon as possible. We will do our best to assist you in making the change, but we cannot modify the shipping address once the order has been processed.
Order Delays
Delay Reasons: We try our best to ship on time, but delivery may be delayed due to weather conditions, logistics company issues, or other uncontrollable factors. If your order is delayed, we will notify you by email.
Tracking and Help: You can check the order status and delays through our online customer service or customer service phone.
Confirmation of Receipt
Sign for delivery: Please check the appearance of the package and the goods when you receive it. If the package is damaged or missing, please tell the courier when signing for it and contact us to resolve the problem.
Damage and Loss: If your package is damaged or lost during transportation, please contact our customer service immediately. We will assist you in processing the claim or re-shipping.
Returns and Exchanges
Return Policy: If you need to return or exchange goods, please refer to our Return Policy. Please note that the shipping costs for returns and exchanges are borne by the customer unless the goods have quality problems or are shipped incorrectly.
Modifications to Shipping Terms
We may update these shipping terms from time to time. Any modifications will be posted on this website and will take effect immediately. Please check regularly to understand the latest shipping information and policies.
Contact Us
If you have any questions or concerns regarding shipping, please contact us at:
Email:nhgty87@outlook.com